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  • UKAS and S.S.A.I.B approved for Intruder Alarms with monitoring and Police response.
  • We're trusted by all of our customers who highly recommend us.
  • We offer a full 24 hour 365 days a year Emergency Call Out Service for new and existing customers.
  • We are based in Ashford, local to the South East. Servicing Kent, Sussex and outer London.

Privacy Notice

Who are we?
We are Patron Security Limited and we are based in the United Kingdom at 23 Park Barn, Evegate Business Park, Station Road, Ashford, Kent, TN25 6SX, United Kingdom. This Privacy Notice explains how we collect, use and store your personal data and your rights relating to that data.

We care about your personal data a great deal and are committed to protecting your privacy and respecting your data. We do not and will not share your data with any third party companies except those involved with insurance certification, testing or warranty.

If you have any questions, please get in touch with us by post at the address above, by calling us on 01233334135 or by emailing info@patronltd.co.uk

What is our reason for collecting your data?
We collect data about you when you interact with us in order to respond to your product enquiries, quotation requests, process your orders and manage your account.

When you pay by credit card over the phone, we need to collect your card details to process the payment via our virtual terminal operated by Worldpay. (Card details are destroyed immediately following processing.)

During some equipment orders, we may share your data with a courier company to arrange delivery of the goods in order to fulfil our contractual obligations to you.

We may occasionally send you promotional emails about products which we think may be relevant to you. You are free to opt out of these communications at any time.

We believe we have a legitimate interest in processing your data to promote & run our business efficiently, effectively and responsibly and to offer you a good customer experience.

What data do we collect?
We need to know your name, company name, billing/delivery address, email and contact number. If paying by card, we need to ask for the address the card is registered to. It will also be necessary to retain information on your security system for certification purposes.

How do we collect your data?
We collect your data when we interact with you personally, by email or via the website.

How do we protect your data?
We secure access to all transactional areas of our websites using ‘https’ technology.
Your personal data is securely stored on a physically secured, password protected computer system.
Any payment card information we take from you verbally is destroyed once it has been entered onto the secure payment gateway operated by Worldpay.

How long do we keep your data?
Sensitive data such as hand-written payment card details are destroyed as soon as payment has been processed. Other data may be kept for up to seven years to comply with our legal obligations.

Who do we share your data with?
We only share your data with third parties where necessary for operational or legal purposes. For example, we would process your card payment through a card processing gateway or give your address to a courier company for delivery purposes. We may also share your data with governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so by law or to certificate.

Security Systems and Alarms Inspection Board (SSAIB)
We are regulated by the SSAIB for insurance approved systems and during audit inspections they are given access to our databases. See privacy notice link below
https://ssaib.org/page/privacy-policy—home-owner/
https://ssaib.org/page/privacy-policy/

Kent Police Alarms Admin
Kent Police provide response to some certificated intruder and CCTV systems. See privacy notice link below
https://www.kent.police.uk/policy/privacy,-cookies-and-legal-notice/

Met Police Alarms Admin
Met Police provide response to some certificated intruder and CCTV systems. See privacy notice link below
https://www.met.police.uk/privacy/

Southern Monitoring Services Limited
Southern monitoring services provide intruder and CCTV monitoring to our systems. See privacy notice link below
http://www.smon.co.uk/terms-and-conditions

QVIS Monitoring Ltd
QVIS monitoring provide intruder and CCTV monitoring to our systems. See privacy link below
http://qvismonitoring.co.uk/qvis-monitoring-privacy-policy/

What are your rights about how we use your personal data?
You have the right to:

  • See the personal data we hold about you at any time by contacting our office on 01233334135.
  • Ask us to make any corrections where data is incorrect or out of date.
  • Ask us to stop using your data for direct marketing by telephone or email.
  • Ask us to erase all your personal data where legal obligations allow.

Access to Personal Information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulations 2016. If we do hold information about you we will:

give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form.

To make a request for any personal information call us on 01233 334135, email info@patronltd.co.uk or write to us: 23 Park Barn, Evegate business park, ashford, kent TN25 6SX. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Website Use
Links to other companies are included on our website for your convenience. Should you choose to follow any of these links, please be aware that we have no control over that third-party website and that their privacy policy may differ from ours.

Cookies are used on the website to track which pages and products are viewed. This enhances your browsing experience and helps us improve the content in the future.

From Visitors to our website:
When someone visits www.patronltd.co.uk  we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

If you use our contact form, we will collect your name, telephone number and email address so we can respond to your request for information.

Changes to this privacy policy
We keep our privacy policy under regular review. This privacy notice was last updated on 23/05/2018